CR Quality models to manage & exceed customer expectations

We will put last week’s learning surrounding sales techniques and a quality model to work with a group activity. Share experiences and practice managing common objections we often face and discuss why they might arise.

Please bring along your Conflicts, Resolutions & Questions from the ‘Al Hoy’ exercise available in the materials section.

Please ensure you are prepared to join in the discussion as it is an interactive session. This session may be recorded for your reference and training purposes.